SiamThai.land
Policy Notification
We appreciate that you have chosen us for your health and wellbeing needs. SiamThai.land acts solely as an agent for independent self-employed therapists, providing booking, administrative and business support. All massage and treatment services are provided independently by the individual therapist. The diary is normally fully booked around 1 week in advance.
Cancellation Policy
We respectfully ask that you provide us with a minimum 48-hour notice of any appointment changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 48-hour notice we are often unable to fill that appointment slot, which results in loss of income for our therapists (all self-employed independent contractors) and denies other clients who may be in pain the opportunity to visit us sooner. For this reason, you will be charged 100% of the service fee for any missed session; full payment deposit is required to secure a booking. We understand that emergencies can arise at inopportune times – if this occurs within 48 hours prior to your appointment time, please try to get a family member or friend to take over your space instead of cancelling your session because you may be at risk of losing your deposit; If you cannot find someone to take your place during this time, please still contact us since we may be able to fill your space with one of our stand-by clients, which would save your deposit.
Refund & Rescheduling Policy
Once your booking is confirmed, payments are non-refundable. With at least 48 hours' notice, you may reschedule your appointment up to twice or choose to have your payment converted into a SiamThai.land gift voucher. Changes made with less than 48-hours notice, and missed appointments, are not eligible for rescheduling or a voucher.
Gift Voucher Policy
Agency
SiamThai.land acts solely as an agent for the sale, issue and administration of gift vouchers and for arranging bookings with our independent self-employed therapists. Gift voucher payments are received and held by SiamThai.land on behalf of the independent therapist who later accepts the booking. The massage or treatment service itself is provided by the individual self-employed therapist. The contract for each service is between the client and the therapist, not SiamThai.land.
Monetary Gift Vouchers
All SiamThai.land gift vouchers are monetary value vouchers only and have no expiry date. Vouchers may be used towards any eligible service provided by one of our independent self-employed therapists, subject to availability and the therapist being suitably qualified to provide that service. Gift vouchers cannot be exchanged for cash or credit. There is no charge for issuing or redeeming a gift voucher, and any remaining voucher balance does not expire.
Redemption and Remaining Balances
Each booking will use the appropriate amount of voucher value towards the price of the chosen service. If the full voucher value is not used, the remaining balance will stay on the voucher and may be used towards future bookings. A voucher may therefore be used across more than one booking and, where appropriate, with different independent self-employed therapists. Each voucher number remains unique and may continue to be used until the full monetary balance has been redeemed.
Booking and Presentation
All services must be pre-booked. The original gift voucher or valid email confirmation must be presented when arranging the booking and again on the day of the appointment. To help ensure suitable appointment availability, we recommend booking at least two weeks in advance.
Cancellations and Rescheduling
Our usual booking, cancellation and rescheduling policies apply to all appointments made using a gift voucher. Cancellations or rescheduling requests made within 48 hours of the booked appointment will result in the voucher value allocated to that appointment being forfeited and non-refundable.
Lost, Stolen or Destroyed Vouchers
Lost, stolen or destroyed gift vouchers will not be replaced or refunded.
VAT
Our independent self-employed therapists may or may not be VAT-registered. Where the therapist providing the service is VAT-registered, any applicable VAT is included within the service price and is accounted for by that therapist. Whether VAT applies to a particular service will depend on the VAT status of the therapist providing that service at the time of the booking.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any necessary questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will always do our best to be on time, and if we are unable to do so we will add time to your session, where possible, to make up for our late arrival or adjust the service charge accordingly.
Innapropriate Behaviour Policy
Massage therapy is for relaxation, therapeutic and/or remedial purposes only. There is absolutely no sexual component to massage, whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Client Conduct & Property Policy
At SiamThai.land, we strive to maintain a calm and professional environment for all clients.
Please note that alcohol, drugs, and animals are strictly prohibited on the premises.
Children are not permitted on the premises unless they are booked in for a massage or prior permission has been granted by us.
Clients who arrive in breach of this policy may be refused service, and the full appointment fee will still be charged.
Please also note that any damage caused to property or equipment will be charged accordingly.
For the safety and security of our clients and staff, CCTV is in continuous operation 24/7, and all recordings are managed in compliance with ICO data protection regulations.
We appreciate that you have chosen us for your health and wellbeing needs. SiamThai.land acts solely as an agent for independent self-employed therapists, providing booking, administrative and business support. All massage and treatment services are provided independently by the individual therapist. The diary is normally fully booked around 1 week in advance.
Cancellation Policy
We respectfully ask that you provide us with a minimum 48-hour notice of any appointment changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 48-hour notice we are often unable to fill that appointment slot, which results in loss of income for our therapists (all self-employed independent contractors) and denies other clients who may be in pain the opportunity to visit us sooner. For this reason, you will be charged 100% of the service fee for any missed session; full payment deposit is required to secure a booking. We understand that emergencies can arise at inopportune times – if this occurs within 48 hours prior to your appointment time, please try to get a family member or friend to take over your space instead of cancelling your session because you may be at risk of losing your deposit; If you cannot find someone to take your place during this time, please still contact us since we may be able to fill your space with one of our stand-by clients, which would save your deposit.
Refund & Rescheduling Policy
Once your booking is confirmed, payments are non-refundable. With at least 48 hours' notice, you may reschedule your appointment up to twice or choose to have your payment converted into a SiamThai.land gift voucher. Changes made with less than 48-hours notice, and missed appointments, are not eligible for rescheduling or a voucher.
Gift Voucher Policy
Agency
SiamThai.land acts solely as an agent for the sale, issue and administration of gift vouchers and for arranging bookings with our independent self-employed therapists. Gift voucher payments are received and held by SiamThai.land on behalf of the independent therapist who later accepts the booking. The massage or treatment service itself is provided by the individual self-employed therapist. The contract for each service is between the client and the therapist, not SiamThai.land.
Monetary Gift Vouchers
All SiamThai.land gift vouchers are monetary value vouchers only and have no expiry date. Vouchers may be used towards any eligible service provided by one of our independent self-employed therapists, subject to availability and the therapist being suitably qualified to provide that service. Gift vouchers cannot be exchanged for cash or credit. There is no charge for issuing or redeeming a gift voucher, and any remaining voucher balance does not expire.
Redemption and Remaining Balances
Each booking will use the appropriate amount of voucher value towards the price of the chosen service. If the full voucher value is not used, the remaining balance will stay on the voucher and may be used towards future bookings. A voucher may therefore be used across more than one booking and, where appropriate, with different independent self-employed therapists. Each voucher number remains unique and may continue to be used until the full monetary balance has been redeemed.
Booking and Presentation
All services must be pre-booked. The original gift voucher or valid email confirmation must be presented when arranging the booking and again on the day of the appointment. To help ensure suitable appointment availability, we recommend booking at least two weeks in advance.
Cancellations and Rescheduling
Our usual booking, cancellation and rescheduling policies apply to all appointments made using a gift voucher. Cancellations or rescheduling requests made within 48 hours of the booked appointment will result in the voucher value allocated to that appointment being forfeited and non-refundable.
Lost, Stolen or Destroyed Vouchers
Lost, stolen or destroyed gift vouchers will not be replaced or refunded.
VAT
Our independent self-employed therapists may or may not be VAT-registered. Where the therapist providing the service is VAT-registered, any applicable VAT is included within the service price and is accounted for by that therapist. Whether VAT applies to a particular service will depend on the VAT status of the therapist providing that service at the time of the booking.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any necessary questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will always do our best to be on time, and if we are unable to do so we will add time to your session, where possible, to make up for our late arrival or adjust the service charge accordingly.
Innapropriate Behaviour Policy
Massage therapy is for relaxation, therapeutic and/or remedial purposes only. There is absolutely no sexual component to massage, whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Client Conduct & Property Policy
At SiamThai.land, we strive to maintain a calm and professional environment for all clients.
Please note that alcohol, drugs, and animals are strictly prohibited on the premises.
Children are not permitted on the premises unless they are booked in for a massage or prior permission has been granted by us.
Clients who arrive in breach of this policy may be refused service, and the full appointment fee will still be charged.
Please also note that any damage caused to property or equipment will be charged accordingly.
For the safety and security of our clients and staff, CCTV is in continuous operation 24/7, and all recordings are managed in compliance with ICO data protection regulations.
Where to find us
SiamThai.land
lisa@siamthai.land
07583973532
www.SiamThai.land
137 Main street, Ayr, South Ayrshire, KA8 8BX, United Kingdom
Monday
10:00-19:00
Tuesday
10:00-19:00
Wednesday
10:00-19:00
Thursday
10:00-19:00
Friday
10:00-19:00
Saturday
09:30-18:00
Sunday
09:30-18:00